Question 1

How do we get started with our own club shop?

Accepted Answer

Just complete the contact form or reach out via the contact details on our website. Our team will guide you through setup and answer any questions.

Question 2

Does it cost anything to set up a shop?

Accepted Answer

No - setup and maintenance are completely free. There are no hidden fees or minimum order requirements.

Question 3

Who owns the shop?

Accepted Answer

ClubGiftHub hosts and manages the shop under our domain, but clubs are welcome to link directly to their store from their own website or social channels.

Question 4

How do clubs earn money from sales?

Accepted Answer

We run a monthly report detailing all sales, and transfer 10% of the total to the club via BACS. It’s a simple, transparent way to generate income.

Question 5

Can we request custom products or designs?

Accepted Answer

Yes - we welcome product suggestions and design ideas. While we can’t guarantee every request will be fulfilled, we’ll always do our best to accommodate

Question 6

Do we need to manage customer service or returns?

Accepted Answer

No - ClubGiftHub handles all customer service, returns, and order queries directly. Clubs can focus on promotion and community engagement.

Question 7

Can we track our shop’s performance?

Accepted Answer

Currently, we provide a monthly report with sales data. A self-service dashboard to give clubs more direct access is something we are looking to develop in the future.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions